Privacy.
What we collect, why, and how to reach us about it.
Who we are
Heist Solutions (Heist sltns.), 6683 Jean-Talon St E, Suite 236, Saint-Léonard QC H1S 0A5. Email: info@heistsolutions.com.
Person in charge of the protection of personal information: the owner of Heist Solutions, info@heistsolutions.com.
What we collect
- What you give us: your name, business name, email, phone number and the details of your request, by form, booking, email, text or call.
- When you call or text our business line: your number, the time of the call or text, and the texts exchanged.
- When you tick a consent box: the date, time, page, IP address and exact wording, so we can show you gave consent.
Why we use it
- To answer your request, book and hold the call you asked for, and send what you asked for.
- To follow up on your request, by email or text only if you agreed to it.
- To deliver and bill the services you buy from us.
Text messages
If we miss your call, our line may send you one text with a link to book. Other texts about your request go only to people who ticked the optional SMS box on our forms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never shared with third parties.
Reply STOP to any text to stop them, or HELP for help. Details are in our Terms.
Who handles it for us
We do not sell or rent your information. It is handled only by the providers that run our tools: phone, texts and customer records (GoHighLevel), website hosting (Vercel), booking (Cal.com) and email (Google Workspace). Some of them store data outside Quebec, including in the United States.
How long we keep it
Only as long as we need it for the purpose you gave it for, or as the law requires. Records of your consent are kept as long as we may need to show it.
Your rights
You may ask to see, correct or delete your information, or withdraw your consent, at any time: write to info@heistsolutions.com. We answer within 30 days.
You may also file a complaint with the Commission d’accès à l’information du Québec.
Changes
Last updated November 5, 2026. Any change is posted on this page.